At Bibijaanstore.com, customer satisfaction is important to us. Since we deal in organic and herbal products, our refund and return policy is designed to be fair, transparent, and hygienic.
1. Eligibility for Returns
You may request a return or refund if:
You received a damaged or defective product
You received the wrong product
The product was expired at the time of delivery
Important:
Due to the nature of organic and consumable products, we do not accept returns for:
Opened or used products
Change of mind
Taste, smell, or personal preference issues
2. Time Limit for Requests
Return or refund requests must be made within 48 hours of receiving the order.
You must provide:
Order number
Clear photos or videos of the issue
Requests made after 48 hours may not be accepted.
3. Refund Process
Once your request is approved, the refund will be processed within 7–10 business days.
Refunds will be issued via:
Original payment method
Bank transfer (if applicable)
Shipping charges are non-refundable unless the error was from our side.
4. Return Shipping
If the issue is due to our mistake, return shipping will be covered by us.
If a return is approved for any other valid reason, shipping costs may be borne by the customer.
5. Order Cancellation
Orders can be cancelled before dispatch only.
Once the order is shipped, cancellation is not possible.
